AI Copilot and AI Resolution billing

SparrowDesk has two AI add-ons that are billed differently: AI Co-pilot and AI Resolutions. Here’s how each works.

AI Co-pilot seats

An AI Co-pilot seat gives a teammate unlimited access to SparrowDesk’s Co-pilot features.

How billing works

Co-pilot seats are billed the same way as regular seats: either monthly or yearly, depending on your subscription.

When you add a Co-pilot seat mid-cycle, we’ll charge a pro-rated amount for the remainder of that billing period.

You won’t receive a separate invoice immediately. Instead, SparrowDesk consolidates all new seat charges into a single bill sent the following month (even for annual customers).

Removing Co-pilot seats
If you remove a Co-pilot seat, the unused value isn’t refunded in cash. Instead, it’s credited to your account and applied toward future invoices.

AI Resolutions

What is it?
AI Resolutions are billed on a usage-based model. Each “resolution” means an issue solved fully by SparrowDesk’s AI.

Included free quota
Every SparrowDesk account includes 30 free AI Resolutions per month.

Beyond the free quota
After that, AI Resolutions are billed at $0.49 per resolution.

Tracking usage
You can check your AI Resolution usage anytime from your SparrowDesk Billing settings.

Example

• You’re on the Professional Annual or Monthly plan with 10 teammates.
• You add 2 Co-pilot seats mid-month → SparrowDesk charges you a pro-rated amount for those seats in the next month. Even if you are in the annual plan.
• That same month, your team uses 45 AI Resolutions. If you have free credits left , then first 30 are free, and the remaining 15 are billed at $0.49 each.

Both charges (Co-pilot and AI Resolutions) will appear together on your consolidated invoice..