How does SparrowDesk pricing work?
Pricing depends on the plan you choose, the number of seats your team needs, and your usage of AI features like Co-pilot and Resolutions.
Pricing for Agent Seats
When you choose SparrowDesk, you can select from three plans — Starter, Professional, or Enterprise.
- Free Plan — $0
- Starter Plan — $16 per seat/month (billed annually)
- Professional Plan — $49 per seat/month (billed annually)
- Enterprise Plan — $89 per seat/month (billed annually)
You’ll be charged based on the number of agent seats you add. Each seat provides full access to all plan features and is billed per teammate.There is a one-seat minimum across all plans.
See our pricing page for a detailed feature comparison.
Prices shown on our website exclude taxes. If applicable, sales tax will be added to your invoice.
Pricing for AI Co-pilot Seats
During trial , every SparrowDesk teammate automatically gets free AI Co-pilot credits to try out Co-pilot.
- Co-pilot turns off for that teammate once their free credits are used up. To keep using Co-pilot, you’ll need to purchase Co-pilot seats.
- Priced at $16 for seat
Every teammate during trial receives 10 free AI Co-pilot credits
Pricing for AI Resolutions
AI Resolutions help SparrowDesk automatically generate answers for your customers, using the content you’ve connected.
- Every account includes a free quota of AI Resolutions.
- Once you’ve used your free quota, the feature pauses unless you enable paid usage.
- If you enable paid usage before your free quota runs out, you’ll only be charged after the free credits are used.
Every SparrowDesk account includes 30 free AI Resolutions, then $0.49 per resolution after that.
Billing frequency
SparrowDesk offers two billing options:
- Monthly — payment upfront, renews every month.
- Yearly — payment upfront, renews every year, with added savings.
Payment methods
- Pay directly with a credit card in-app.
- Alternatively, contact our team to arrange wire transfer payments.